Shipping and Returns

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Please read this policy carefully. This is the Shipping, Return, and Refund Policy of Coul Brewing Co.

Shipping

Shipping by Courier

Orders for shipping by next day courier are normally dispatched within 1 to 2 business days. Courier shipments are dispatched by next day courier for a flat rate of £5.99.

Direct Delivery from the Brewery

Customers placing orders over £20 in value for delivery in the KY1 to KY8, and KY15 postcodes can opt for free direct delivery from the brewery during checkout. We will normally phone or email with 1 working day to arrange a convenient delivery time for delivery your order. Alternatively, if you are in a hurry to receive your order you can phone us on 07476 783214 and we'll see what we can do.

Returns and Refunds

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Returns Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non¬refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 7 working days, depending on your card issuer's policies.

Contact us

If you have any questions about our Shipping, Returns, and Refunds Policy, please contact us: